1. Introduction and Scope

At [Nippon Paints] ("we," "us," or "our"), your privacy is our priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with us via WhatsApp Business.

This policy applies to:

• End Users who communicate with us through WhatsApp.
• Customers who use our services.
• Visitors of our website, mobile apps, or online platforms.

We comply with:

• WhatsApp’s Business and Commerce Policies
• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• UAE Data Protection Law (DPL)
• Other applicable data protection regulations

2. Information We Collect

2.1 Data from WhatsApp Interactions

We may collect:

• Contact Information: Phonenumber,WhatsAppprofile name
• Message Content: Text, media files, and documents
• Metadata: Timestamps, device details, location (approximate), message IDs, and delivery/read receipts

2.2 Customer-Provided Data

If you use our services, we may process:

• Order and transaction details
• Payment and shipping information
• Any other information you voluntarily provide

2.3 Automatically Collected Data

Through WhatsApp and our digital platforms:

• Usage patterns (e.g., chat frequency, response time)
• Contact Information: Phonenumber,WhatsAppprofile name
• Technical data (e.g., browser, OS)
• Aggregated analytics

3. How We Use Your Information

Purpose	Data Used	Legal Basis
OrderUpdates & Customer Support	Contact info, chat history	Contractual necessity
Processing Transactions	Payment & order data	Contractual necessity
Marketing Messages	Phone number	Explicit consent
Fraud & Security	IP, device data	Legitimate interest
Analytics & Improvement	Usage data	Legitimate interest
Legal Compliance	Transaction data	Legal obligation

4. Data Sharing Practices

4.1 Third Parties We Work With

We may share data with:

• WhatsApp (Meta Platforms, Inc.) – to facilitate communication
• Payment processors and logistics partners
• Cloud and CRM service providers

All third-party processors are bound by contracts that ensure data privacy and security.

4.2 Legal Disclosures

We may disclose data:

• If required by law (e.g., to regulators or law enforcement)
• For compliance with tax and legal obligations

5. How We Protect Your Data

5.1 Technical Measures

• End-to-end encryption for messages
• Secure cloud hosting
• Access control and authentication protocols

5.2 Organizational Measures

• Staff training and internal data governance
• Limited access to sensitive data
• Incident response plans

6. Data Retention Policy

Data Type	Retention Period	Reason
Chat Messages	24 months	Operational need
Transactions	7 years	Legal compliance
User Profiles	Until request for deletion	Account management
Marketing Data	Until opt-out	Consent-based

7. Your Rights

You can:

• Request access to your data
• Correct or delete personal data
• Withdraw consent at any time
• Opt out of WhatsApp messages by replying “OPT OUT”

To exercise any of these rights, contact us at: sreekanth.kc@nipponpaint.co.in

8. International Transfers

Data may be processed outside your country. We use standard safeguards like:

• Standard Contractual Clauses (SCCs)
• Data Privacy Framework certifications

9. Policy Updates

We may update this policy periodically. You will be notified via:

• WhatsApp messages
• Email
• Website announcements

Version: 1.0
EffectiveDate: 24-03-2026
Last Updated: 24-03-2026

10. Contact Us

Data Protection Officer: Raghu Metikoti
Email: raghu@benelli-india.com
Phone: [+91 8501953004]

Registered Address:
[Mahavir Group]
[Plot no, 8/2/293/82/A, 1098, Road No. 36, Jubilee Hills, Hyderabad, Telangana 500033]